These Terms of Service ("Terms") govern your use of the BCL Production website and the services offered through it ("the Platform"). BCL Production ("we", "us", "our") creates memories and builds bonds through events and ticketing, tours and trips, competitions, advertising, and a marketplace of talent. By using the Platform you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.
1. Our Services
Depending on how you use the Platform, these Terms apply to one or more of the following:
- Events and ticketing — events we organise and events listed by other organisers, with tickets sold through the Platform.
- Tours and trips — guided tours and group trips, booked through an enquiry to our team.
- Competitions and campaigns — entries, public voting ("boosting"), prizes and results.
- Advertising and sponsorship — brand placements, event sponsorships and promotional packages.
- Talent marketplace and tipping — public talent profiles that people can browse, tip and enquire about.
- Blogs and memberships — our own articles and member blogs, including paid subscriptions and referrals.
- Event organisation services — planning and running events, decorations and entertainment for clients.
2. Eligibility
You must be at least 18 years old to make a payment, list an event, enter a competition, become a blogger, or book a tour on the Platform. The phone number and M-Pesa account you use must be registered in your own name or one you are authorised to use. Some events may set their own age limits, which apply in addition to these Terms.
3. Accounts
Some features require an account. You are responsible for the accuracy of the information you provide and for keeping your login details secure. You are responsible for activity on your account. One account per person: creating several accounts to manipulate voting, entries, reviews or referrals is prohibited.
4. Payments
- Payments are made through M-Pesa (Safaricom). By submitting a payment you authorise the amount shown to be charged to the phone number you provide. Prices are shown in Kenya Shillings (KSh).
- A purchase, vote, tip, entry or membership takes effect only once Safaricom confirms the payment was successful. Keep your M-Pesa confirmation message as proof of payment.
- We do not see or store your M-Pesa PIN.
- If you believe you were charged in error, or charged without receiving what you paid for, contact us promptly with your M-Pesa receipt number and we will investigate.
- Refunds are handled as set out in the sections below for each service. Where a section does not allow a refund, the payment is final once confirmed, except where we are required by law to refund it.
5. Events and Ticketing
- Our role. Some events are organised by BCL Production. Others are listed by independent organisers, who are responsible for the event itself (including the venue, programme, safety and what is promised in the listing). We review listings before they are published but do not guarantee that any event will take place as described.
- Your ticket. After a successful payment you receive a ticket code, shown on the event page and sent by email. Present it at the entrance. Keep it private: whoever presents a valid code may be admitted, and we are not responsible for codes that are shared, copied or lost through your own carelessness.
- Entry. The organiser may refuse entry or remove a person who breaks the venue rules, behaves unlawfully or endangers others, and may apply age limits or reasonable security checks. Tickets are not resold for profit.
- Changes and cancellation. If an event is cancelled, we or the organiser will notify ticket holders and refund the ticket price. If an event is postponed or its details change materially, tickets normally remain valid for the new date; where they do not, you may request a refund within the period stated in the notice. Bad weather or a change of mind on your part is not grounds for a refund unless the event listing says so.
- Otherwise, confirmed ticket purchases are non-refundable.
- Listing an event. If you list an event you confirm that you have the right to hold it, that the information is accurate, and that you will run it safely and lawfully, including obtaining any licences or permits it requires. We may approve, reject, hide or remove a listing, and may withhold payouts while we investigate a complaint.
6. Tours and Trips
- Booking. A tour is booked through an enquiry to our team. A booking is confirmed only when we confirm it to you in writing (email or message) and any deposit or payment due has been received. The price, inclusions, dates, itinerary and payment schedule are those stated in the package and in our confirmation.
- Your responsibilities. You are responsible for valid identification and any travel documents, health requirements and insurance. We strongly recommend travel insurance. Provide accurate details for every traveller and tell us in advance about medical needs or accessibility requirements.
- Changes by us. Weather, safety, availability or events outside our control may require changes to an itinerary, transport or accommodation. We will make reasonable efforts to provide a comparable alternative and will tell you as early as possible. If we cancel a tour, we will offer you a refund of amounts paid for it or a place on another date.
- Changes or cancellation by you. Cancellation and refund terms depend on the package and how close the departure is, and are stated in the package or in our written confirmation. Where nothing is stated, deposits are non-refundable and any other amounts are refundable only to the extent we can recover them from our suppliers.
- Conduct and risk. Travelling carries inherent risks. You agree to follow the guidance of our guides and local laws, and we may remove a traveller whose behaviour endangers others, without refund. Third-party suppliers (transport, lodging, parks, activities) have their own terms.
7. Competitions, Boosting and Tips
- Entries. Competition entries are reviewed by our team and may be approved, rejected or returned for changes at our discretion. Entry fees are non-refundable once paid, including where an entry is not approved, unless the competition is cancelled by us.
- Boosts (votes). A boost is added to a contestant only once the payment is confirmed. Boosts and tips are support for the contestant and are not redeemable for cash or any other consideration, and do not guarantee that anyone will win.
- Rules and prizes. Each competition has its own rules, dates and prizes, which are shown on its page. We may disqualify entries or discard boosts that we reasonably believe were obtained through fraud, bots, duplicate accounts or breach of the rules. Prize winners may be asked to verify their identity before a prize is released. Where a prize cannot be awarded as described, we may substitute a prize of similar value.
- Tips and withdrawals. Tips sent to a member are paid out to that member on request, subject to a minimum withdrawal amount and a platform fee, both shown on the withdrawal screen. We may delay or decline a withdrawal while we verify the account or investigate suspected fraud.
8. Advertising and Sponsorship
- Advertising, sponsorship and promotional packages are agreed individually. The scope, price, dates and deliverables are set out in a written quote or agreement, which prevails over these Terms where they differ.
- Advertisers confirm they have the right to use all text, images, logos and music they supply, and that their advertising is lawful, accurate and not misleading.
- We may decline or remove any advertisement that is unlawful, offensive or that could harm our users or reputation. We do not guarantee any particular level of reach, sales or results.
9. Talent Marketplace and Bookings
- The marketplace lists members who say they are open for work. We do not employ, represent or guarantee any listed member, and we are not a party to any agreement between a member and a client.
- Clients and talent agree scope, price and payment between themselves. We recommend written confirmation of every booking. Payments made directly between them are outside the Platform and are their own responsibility.
- Members are responsible for the accuracy of their profile, portfolio, services and reviews, and for delivering the services they offer. We may remove profiles or reviews that are misleading, abusive or unlawful.
10. Blogs, Memberships and Referrals
- Members may pay a membership fee to publish blogs on the Platform. The fee, its duration and renewal terms are shown at the time of purchase. If a membership expires, previously published blogs may remain visible to readers but the member cannot create or edit blogs until it is renewed.
- Readers may pay to subscribe to a paid blog. Subscriptions give access for the period shown at purchase. Earnings to bloggers are subject to the platform fee and withdrawal rules shown in their dashboard.
- Referral rewards, where offered, are paid only for genuine new members who complete a qualifying payment, and not for self-referrals, fake accounts or abusive practices. We may withhold or reverse rewards obtained in breach of these Terms.
- Bloggers are responsible for what they publish. Articles must be lawful, original or properly licensed, and must not defame, harass or mislead.
11. Prohibited Conduct
You agree not to:
- use bots, scripts or other automated means to submit votes, tips, payments, reviews or sign-ups;
- attempt to circumvent any security, rate-limiting or anti-fraud measure;
- trigger M-Pesa payment prompts on a phone number that is not yours, or use the Platform to harass anyone;
- upload or publish content that is unlawful, defamatory, obscene, discriminatory, or that infringes anyone's rights;
- impersonate another person or organisation, or give false information;
- resell tickets or tour places for profit, or use the Platform for money laundering or any other unlawful purpose;
- attempt to gain unauthorised access to the Platform or its systems, or interfere with its operation.
We may suspend or terminate accounts, remove content, and cancel purchases or entries that breach these Terms, and may report unlawful activity to the authorities.
12. Content You Submit
You keep ownership of the photos, videos, text and other content you submit. By submitting it you give BCL Production a non-exclusive, royalty-free licence to host, display and promote it on the Platform and in related promotion of the event, competition, tour or profile it belongs to, for as long as it remains published. You confirm you have the right to give this licence and that the content shows nobody who has not agreed to it. Photography or video may be taken at our events and used to promote them; tell a member of the team if you do not wish to be featured.
13. Intellectual Property
The BCL Production name, logo, design and the content we create belong to us or our licensors. You may not copy, reproduce or use them commercially without our written permission.
14. Disclaimers
The Platform is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free, and we are not responsible for delays or failures caused by M-Pesa, Safaricom, internet or other services outside our control. Information on the Platform is provided in good faith but may change.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot be excluded under Kenyan law, including liability for death or personal injury caused by negligence, for fraud, or for your rights as a consumer. Subject to that, and to the fullest extent permitted by law, BCL Production is not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control, and for any claim relating to a specific purchase our total liability is limited to the amount you paid for it. We are not liable for the acts or omissions of independent event organisers, talent, advertisers or third-party suppliers.
16. Suspension and Termination
You may stop using the Platform at any time and ask us to close your account. We may suspend or end your access if you breach these Terms or if we are required to by law. Sections that by their nature should continue (for example payments, content licence, liability and governing law) survive termination.
17. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above shows the latest version. Where a change is significant we will take reasonable steps to tell you. Continuing to use the Platform after a change means you accept the updated Terms. Purchases you have already made stay subject to the terms that applied when you made them.
18. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Kenya. If you have a complaint, please contact us first so we can try to resolve it in good faith. Any dispute we cannot resolve is subject to the jurisdiction of the courts of Kenya, without limiting any rights you have as a consumer under Kenyan law.
19. Contact Us
For questions about these Terms, bookings, payments or complaints, please use our contact page and include your M-Pesa receipt number or booking details where relevant.